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Poster: Multiwagon Date: Oct 27, 2006 11:59am
Forum: forums Subject: Re: Item Identifer Help

I have gone through the details process like three times with each of those profiles, which I kept making because I didn't know where to find the files, so what do I need to do to be able to access the file after I fill in the details.

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Poster: ARossi Date: Oct 27, 2006 1:52pm
Forum: forums Subject: Re: Item Identifer Help


The logs for your items show that there were no files uploaded. This error usually happens when you FTP your files to the wrong place. They'll only show up if you FTP them to the item's specific directory - if you FTP them anywhere else, they automatically get removed from the system.

So, when you get to the checkout page, there's a link (if you're using Internet Explorer on a PC) that you can click. It opens a new window. You drag your files into that window, and then double click the "Click here when done" icon. If the icon's not there, you're probably in the wrong place.

If you're not using Internet Explorer on a PC, then it's slightly more complicated. On the checkout page, below the IE section, is the FTP section. Copy the server address and paste it into your FTP client (I use SmartFTP, but there are other good ones out there). Use your archive email address and password to connect. Make sure your item's folder is showing in the FTP client. If it's not, then you're in the wrong place. Upload your file into your item's folder. Return to the checkout page and click the checkin link near the bottom of the FTP section.

Alexis

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Poster: Multiwagon Date: Oct 29, 2006 1:14pm
Forum: forums Subject: Re: Item Identifer Help

I got it to upload but how do I download it? There are no options to do so.

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Poster: Multiwagon Date: Oct 29, 2006 1:14pm
Forum: forums Subject: Re: Item Identifer Help

I got it to upload but how do I download it? There are no options to do so.

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Poster: Multiwagon Date: Oct 29, 2006 1:14pm
Forum: forums Subject: Re: Item Identifer Help

I got it to upload but how do I download it? There are no options to do so.